At Quayis.com, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, you may be eligible for a return, refund, or exchange, subject to the terms outlined in this policy.
1. Eligibility for Returns and Refunds
To be eligible for a return, refund, or exchange:
The item must be in its original condition, unused, and in its original packaging.
The return request must be made within 3 days of receiving the product.
Proof of purchase (e.g., order number or receipt) is required.
Non-Returnable Items:
Products that are opened, used, or damaged after delivery.
Software, DVDs, CDs, or other media that have been unsealed.
Personalized or custom-made products.
Products with a hygiene seal that has been broken (e.g., earphones, shavers).
2. How to Initiate a Return
To initiate a return:
Log in to your account on Quayis.com and go to the “Order History” section.
Select the item you wish to return and provide a reason for the return.
Follow the instructions to generate a return label (if applicable) or contact our customer support team at [Insert Contact Email/Phone Number].
Pack the item securely in its original packaging and include all accessories, manuals, and free gifts (if any).
3. Return Shipping
If the return is due to a defective product or an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.
If the return is for any other reason, the customer is responsible for the return shipping costs.
4. Inspection and Processing
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
Processing may take up to 3-5 business days after we receive the item.
5. Refunds
If your return is approved, we will initiate a refund to your original payment method.
Refunds may take up to 7-10 business days to reflect in your account, depending on your bank or payment provider.
Shipping fees (if applicable) are non-refundable unless the return is due to our error.
6. Exchanges
If you wish to exchange an item, please indicate this when initiating the return.
Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund instead.
7. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at support@quayis.com.
We may request photos or videos of the defect or damage to assist with the resolution.
Depending on the issue, we may offer a replacement, repair, or refund.
8. Cancellations
You may cancel an order before it is shipped. If the order has already been shipped, you will need to follow the return process upon receipt.
9. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
Email: support@quayis.com Address: SRTI Park, Sharjah
